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ProductWe offer customized solutions for a range of paper products, including carbonless paper, thermal receipt paper, color thermal paper, and computer printing paper, with efficient delivery services tailored to meet the needs of diverse industries such as supermarkets, logistics, and finance.
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AdvantageTengfei Paper not only provides high-quality paper, but also delivers a comprehensive service experience that saves you hassle, gives you peace of mind, and ensures your complete satisfaction.
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About UsXinxiang Tengfei Paper Industry Co., Ltd. was established in 2004 and is located in the Huojia Industrial Cluster Zone of Henan Province. It is a privately owned enterprise dedicated to the production and sales of carbonless copy paper, coated paper, thermal cash register paper, computer printing paper, and other related products.
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NewsWe provide end-to-end support, from the first sample to long-term supply-chain assistance.
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Talent RecruitmentHuman resource planning serves as the starting point and foundation for all human resource management activities, and acts as the link that connects these various activities.
Xinxiang Tengfei Paper Co., Ltd. is your trusted partner for paper solutions.
2026/03/12
Guided by the philosophy of “dedicating ourselves to excellence in every sheet of paper,” we are committed to becoming your trusted partner for paper solutions through standardized processes, a highly professional team, and empathetic communication.
Phase 1: Requirements Communication and Professional Consultation
1. Contact point access: You can contact us through our official website, customer service hotline, online customer service, or your dedicated sales representative.
2. Needs Assessment: A dedicated customer service representative or sales engineer will carefully listen to your needs and gain a thorough understanding of:
● Application scenarios: office printing, receipt customization, label production, creative design, and more.
●*.Product specifications: paper type (e.g., copy paper, thermal paper, carbonless copy paper), dimensions, basis weight, color, and any special technical requirements.
● Scope and Budget: Preliminary estimate of scope and budget range.
● Service expectations: special requirements for delivery, warehousing, settlement, and other services.
3. Preliminary Draft of the Plan: Based on the diagnosis, we will provide preliminary product selection recommendations, sample arrangements, and service plans.
Phase 2: Proposal Confirmation and Commercial Negotiations
1. Sample Provision and Testing: For custom or critical products, we provide free samples to ensure that the physical results—such as printing, writing, and color reproduction—meet your expectations.
2. Accurate Quotation: Provide a clear and transparent formal quotation based on the confirmed product specifications, quantities, and service requirements.
3. Business Negotiation: Friendly negotiations shall be conducted on matters such as price, delivery schedule, payment terms, and after-sales service provisions, with the parties reaching mutual agreement.
4. Contract Execution: Execute legally binding purchase and sales contracts or orders to clearly define the rights and responsibilities of both parties and safeguard the interests of the partnership.
Phase 3: Order Fulfillment and Production Logistics
1. Order Processing : After the contract is signed, the system generates production or stocking instructions.
● Reference standards: Rapid sorting from the intelligent warehouse.
● Customized Products: Dedicated production lines are assigned for manufacturing, with full-process quality monitoring.
2. Quality Inspection: Prior to shipment, rigorous quality inspections are conducted (including measurements of basis weight, brightness, smoothness, copyability, and slitting accuracy) to ensure compliance with standards.
3. Logistics and Delivery:
● Efficient order fulfillment: Arrange professional packaging (moisture-proof and shock-resistant) in accordance with order requirements.
● Full Visibility: We provide a logistics tracking number, allowing you to monitor the real-time status of your shipment.
● Precise Delivery: Deliver to the designated location at the agreed-upon time and provide standardized delivery receipt documents.
Phase 4: Delivery, Acceptance, and After-Sales Support
1. On-site acceptance: You may inspect and accept the goods in accordance with the contract specifications regarding quantity, specifications, and appearance.
2. After-sales initiation:
● Dedicated customer service: We will create a service record for you and provide one-on-one after-sales consultation.
● Usage Support: Provide essential guidelines for product use and storage.
3. Issue Response:
● If you encounter any product quality or logistics issues, please retain photos of the scene and batch information, and contact your dedicated customer service representative immediately.
● We commit to responding within 2 hours and developing a solution tailored to the complexity of the issue (e.g., restocking, replacement, technical support, etc.).
Phase 5: Relationship Maintenance and Continuous Optimization
1. Regular follow-up visits: Our customer service team will conduct regular follow-up visits to understand how you are using the product and to gather your feedback.
2. Inventory Management: For long-term partner clients, we offer inventory alert services and proactive replenishment recommendations to help you achieve “zero-inventory” management.
3. Co-creation of Value:
● New Product Recommendations: Based on industry trends, we recommend cost-effective or innovative paper products.
● Process Optimization: Jointly explore opportunities to optimize procurement processes and logistics models, with the aim of continuously reducing costs and improving efficiency.
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Address: Northwest corner of the intersection of Shunan Road and Wutong Road, Huojia County
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*Note: Please ensure that all information is filled out accurately. We will contact you as soon as possible.
WhatsApp：008613623840686
Manager Cui：13623840686
Contact phone number：0373-4778299
E-mail：info@tfcarbonlesspaper.com