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ProductWe offer customized solutions for a range of paper products, including carbonless paper, thermal receipt paper, color thermal paper, and computer printing paper, with efficient delivery services tailored to meet the needs of diverse industries such as supermarkets, logistics, and finance.
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AdvantageTengfei Paper not only provides high-quality paper, but also delivers a comprehensive service experience that saves you hassle, gives you peace of mind, and ensures your complete satisfaction.
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About UsXinxiang Tengfei Paper Industry Co., Ltd. was established in 2004 and is located in the Huojia Industrial Cluster Zone of Henan Province. It is a privately owned enterprise dedicated to the production and sales of carbonless copy paper, coated paper, thermal cash register paper, computer printing paper, and other related products.
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NewsWe provide end-to-end support, from the first sample to long-term supply-chain assistance.
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Talent RecruitmentHuman resource planning serves as the starting point and foundation for all human resource management activities, and acts as the link that connects these various activities.
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01 Requirements Communication and Professional Consultation
1. Contact Access: You can reach us through our official website, customer service hotline, online chat, or a dedicated sales representative.
2. Needs Assessment: Our dedicated customer service team or sales engineers will thoroughly listen to your requirements and gain a clear understanding of:
● Application Scenarios: office printing, receipt customization, label production, creative design, etc.
● Product Specifications: paper type (e.g., copy paper, thermal paper, carbonless copy paper), dimensions, basis weight, color, and any special technical specifications.
● Usage and Budget: preliminary estimates of usage volume and budget range.
● Service Preferences: specific requirements regarding delivery, warehousing, invoicing, and other services.
3. Preliminary Solution Proposal: Based on the assessment, we will provide a preliminary product selection recommendation, arrange for sample delivery, and outline a tailored service plan.
02 Proposal Confirmation and Business Negotiations
1. Sample Provision and Testing: For custom or critical products, we provide free small samples to ensure that the actual performance—such as printing, writing, and color development—meets your expectations.
2. Accurate Quotation: Based on the confirmed product specifications, quantities, and service requirements, we will provide a clear, transparent, and formal quotation.
3. Business Negotiation: We will engage in amicable negotiations on pricing, delivery schedules, payment terms, after-sales service provisions, and other relevant matters to reach mutual agreement.
4. Contract Execution: A legally binding purchase and sale contract or order will be signed to clearly define the rights and responsibilities of both parties and safeguard the interests of the partnership.
03 Order Fulfillment and Production Logistics
1. Order Processing: Upon contract execution, the system generates production or inventory preparation instructions.
● Standard Products: Rapid sorting from the smart warehouse.
● Customized Products: Dedicated production lines are assigned, with comprehensive quality monitoring throughout the process.
2. Quality Inspection: Rigorous random inspections are conducted prior to shipment (including parameters such as basis weight, brightness, smoothness, copyability, and slitting accuracy) to ensure compliance with standards.
3. Logistics and Delivery:
● Efficient Order Fulfillment: Professional packaging is arranged according to order specifications (moisture-proof and shock-resistant).
● Full-Process Visibility: A logistics tracking number is provided, enabling real-time monitoring of the shipment’s status en route.
● Precise Delivery: Goods are delivered to the designated location at the agreed-upon time, accompanied by standardized delivery receipt documentation.
04 Delivery, Acceptance, and After-Sales Support
1. On-site Inspection: You may inspect the quantity, specifications, and appearance of the goods in accordance with the contract terms.
2. After-Sales Support:
● Dedicated Customer Service: We will establish a service record for you and provide one-on-one after-sales consultation.
● Usage Assistance: We will provide necessary guidelines on product use and storage.
3. Issue Response:
● In the event of any product quality or logistics issues, please retain on-site photos and batch information, and contact your dedicated customer service representative immediately.
● We commit to responding within 2 hours and will develop a solution based on the complexity of the issue (e.g., restocking, replacement, technical support, etc.).
05 Relationship Maintenance and Continuous Optimization
1. Regular Follow-Up Visits: Our customer service team will conduct periodic follow-up visits to understand how you are using our products and to gather your feedback.
2. Inventory Management: For long-term partner customers, we can provide inventory alert services and proactive replenishment recommendations to help you achieve “zero-inventory” management.
3. Co-Creation of Value:
● New Product Recommendations: Based on industry trends, we will recommend cost-effective or innovative paper products tailored to your needs.
● Process Optimization: We will work together to explore opportunities for optimizing procurement processes and logistics models, continuously reducing costs and improving efficiency.
Address: Northwest corner of the intersection of Shunan Road and Wutong Road, Huojia County
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*Note: Please ensure that all information is filled out accurately. We will contact you as soon as possible.
WhatsApp：8613223778945
Manager Cui：13623840686
Contact phone number：0373-4778299
E-mail：info@tfcarbonlesspaper.com